Cisco Systems,Inc.: Implementing ERP Carefully read the Cisco Systems case study in the CSE50 Reader. Then read the following questions. After that, read the Cisco Systems case study again and note the sections of the case study that are relevant to the questions. Where appropriate, justify your answers using quotes from the case study. Write the quotes in quotation marks and refer to the page and paragraph where the quote is located.
1)Solvik and Redfield were both opposed to deploying a company wide ERP system at Cisco. Write aparagraph (max. 150 words) that describes why they did not want to deploy an ERP. Include a description of the solution that Solvik initially wanted to deploy to deal with the problems of Ciscos legacy system. [3points]2)The process Cisco applied to select an ERP supplier is an example of an intra-functional (in contrast to a cross-functional) business process. Cisco created a new business function to define and manage this process. Write a paragraph (max. 150 words) describing the process that Cisco management applied to select an ERP solution, starting with the creation of the new business function to manage the project, up to the point of securing approval from the Board to proceed with the project. [5points]3)In a few sentences, describe why Solvik changed his mind and agreed to deploy a new ERP system at Cisco. Justify your answer with quotations from the case study. [2points]4)The Conference Room Pilots were an early implementation of what is now known as agile developmentin which fast iterations were implemented and reviewed by users, who can then make changes as necessary. We will discuss agile developmentin lecture 16. Provide a brief description of four issues that the CRP process allowed the ERP team to identify which the team did not know at the start of the project. [4points]5)After Cisco went live with the new ERP system, overall business performance plummeted. Describe what was the primary cause for this plummet in
business performance. What do you think Cisco could have done differently to avoid this problem? [2 points]6)The Oracle ERP system at Cisco did not support all critical functions needed by Cisco There were huge numbers of business processes that the software could not support.. In one paragraph (max. 150 words) describehow Cisco addressed this situation.One of the red modifications was a Product Configurator (see exhibit 7). Why did such a configurator not exist in the vanilla Oracle ERP? [4points].
